What is Feedback Centre?

Customer experience is more than just a trend, it’s an essential part of any business or service, that’s why we’ve put feedback at the forefront of our product range. Feedback Centre allows you to collect quick fire ratings or in-depth survey entries to help transform the quality of the services you provide.

Built on a web-based platform, you can be on the frontline collecting customer stories without leaving your seat. Designed by a team of user experience specialists, our Feedback Centre makes leaving feedback easy and enjoyable.

Why Feedback Centre?

Improve the visibility of data and gather the feedback you need, when you need it.

Feedback Centre enables your organisation to offer stakeholders an inclusive way to share information. Our platform is utilised by organisations across many sectors.

They all have the same aim, to deliver better customer service. Customer responses are available in real-time, enabling swift responses and information that can be obtained organisation-wide.

Feedback Centre Widget

Act on information you can trust. Understand feedback from your customers.

All of the data you receive from the public is securely stored in your Feedback and Moderation System.

This innovative tool offers many advantages to your team including enhanced marketing awareness, increased data and opportunities to build new commercial relationships. 

Feedback Centre Widget

Tailor it to your needs, your brand and your customers.

The Feedback Centre works by using a set of different parameters and modules, meaning you can add or remove the elements you need as well as tailoring the front end to match your branding.

A ‘TripAdvisor’ style partner widget can also be provided to any of your health or social care partners. They can be created and fully managed by you through the Feedback Centre platform.

Feedback Centre Widget

Case Study: Kettering General Hospital

Kettering General Hospital went live with its brand new Feedback Centre at the end of 2018. Each year KGH looks after over 40,000 inpatients, 38,000 day-case patients, they have 235,000 outpatients contacts, 83,000 visitors to their A&E department and over 3,600 women give birth within the Rockingham Wing so having a clear picture of the care patients and their families are experiencing is essential for the patient experience team.

Working alongside our Product Director, James Allan and his passionate team helped mould Kettering General Hospital’s implementation of the Feedback Centre and the reporting tools that came with it. Kiosks can be found in the A&E waiting room, main outpatients, main reception, Rockingham Wing and the Treatment Centre, with more tablets to be added in the coming months.

The team don’t just focus on patient feedback, they also use the Feedback Centre for staff surveys and friends and family tests to asses current trends and any key areas that need working on. White Bear are extremely excited to be continuing our work with Kettering General Hospital, with a lot more features coming in the near future!

Kettering General Hospital Feedback Centre Platform

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